Item drop system

The item drop system is a feature that allows players to obtain in-game cosmetic items through naturally playing the game and with no purchase necessary. This system was inspired by the drop system from Team Fortress 2, but does not function entirely in the same way.

Playing matches

 * Players will receive a hero set upon leveling up.
 * Longer games will yield a higher chance to receive an item.
 * Winning, losing, or individual performance has no effect on item drop chance.
 * Only matchmaking games have item drops enabled. This includes co-op bot matches.

Spectating a Tournament game

 * While spectating a tournament game with over 500 viewers, one or more items are randomly given out to viewers each time a memorable event occurs.
 * Drops are in no way guaranteed.

Gift tools

 * When another player uses a Shopkeeper's Surprise, Legendary Largesse, or Breathtaking Benefaction during a match or while in Spectator mode.
 * Item recipients are chosen randomly across the server.

Level requirements
The Rarity of items that can drop is dependent on the player's Profile Level. This system was implemented to reduce item farming by bots.

Droppable item types
Only certain types of items can be obtained through drops.

Other information

 * Players who abandon the game and players in Low Priority queue will not receive Battle Points.
 * Certain items not found in the Store can be found in drops, such as the Soul Reaper. These are usually items from old Treasures that are no longer available.
 * Upon receiving an item, respective visual and sound effects and hero voice responses will play depending on the rarity of the item.